1. When was your last contact with the Sheriff’s Office?

 Within the last 24 hours Within the last 7 days Within the last 30 days Over a year ago

2.The nature of the contacts with the agency were: (check all that apply)

 Traffic Citation Traffic Accident Witness to traffic crash Roadside assistance Written warning Arrested Requested Information Attended a safety program Visited Website Victim of crime Witness to crime By Phone

3. If you called the 911 Center, was the Communications Specialist who answered your call polite?

 Yes No

4. If you called the 911 Center, was the Communications Specialist who answered your call helpful?

 Yes No

5. If your contact with the Sheriff's Office was by phone, (but did not involve the 911 Center), was the employee you spoke to polite?

 Yes No

6. In regard to the previous question, was the employee helpful?

 Yes No

7. Please rate your satisfaction with your overall phone experience.

 Poor Fair Average Above Average No Response

8. If your contact was at the Sheriff's Office or Detention Center, was the employee polite?

 Yes No

9. In regard to the previous question, was the employee helpful?

 Yes No

10. Please rate your satisfaction with your overall experience at the Sheriff's Office.

 Poor Fair Average Above Average

11. How would you rate the response time of the agency to your call for service?

 Poor Fair Average Above Average

12. In regard to the Deputy(s) that responded to your call for service, how do you rate them in the following categories?

KNOWLEDGE  Poor Fair Average Above Average

COURTEOUS  Poor Fair Average Above Average

FAIRNESS  Poor Fair Average Above Average

HELPFUL  Poor Fair Average Above Average

13. Overall, what is your level of satisfaction with the Deputy's handling of your call for service?

 Poor Fair Average Above Average

14. After your encounter with the Sheriff's deputy were you left with a positive, neutral or negative opinion of the sheriff's office?

 Positive Neutral Negative

15. Do you feel there is adequate police presence in your community?

 Very Adequate Somewhat Adequate Not Adequate

16. How do you feel about the safety of Catoosa County?

 Poor Fair Average Above Average

17. Overall, what is your level of satisfaction with the service provided to you by the Catoosa County Sheriff's Office?

 Poor Fair Average Above Average

Please provide us with any additional comments or suggestions:

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